Large financial services provider in Goodwood needs experienced multi-skilled agents with Hot Logic proficiency to join their vibrant customer service department. Advise and liaise with customers in a professional manner and escalate queries as necessary, delivering quick, friendly and efficient customer service to all inbound callers.

KPI’s

Problem solving
Target driven
Business acumen
Proactive
Solution oriented
Technical and functional knowledge
Excellent telephone manner

Requirements

Matric
Call centre experience
Neutral accent [advantageous]
Computer literacy
Hot Logic experience
Vision experience [advantageous]
Excellent verbal and written communication skills
Typing speed 25 WPM
Availability and flexibility to work shifts
Financial services experience advantageous