Introduction...
National Contracts Manager – Hotels

The above position is vacant as an National Contracts Manager – Hotels at our Robertville Branch reporting to the Regional Manager.
The overall purpose of this position is to ensure that all site specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.
To ensure the posting of Security Officers and that all site security requirements are adhered to.

Minimum Requirements...
• Grade 12 (Matric) Certificate of equivalent.
• PSIRA Grade A registered and accredited.
• No Criminal Record or any pending cases.
• Valid driver’s license and own reliable transport is required.
• At least 10 years’ experience in the security industry.
• At least 5 years’ experience in an Contracts Security Management structure.
• Minimum 3 years’ experience in Hotel/Lodge security.
• Staff Management experience essential.
• Computer literacy with expert knowledge of the complete Microsoft package
• Must live in close proximity of the Hotel.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong leadership and organisational skills as well as good interpersonal and communication skills are essential

Job Specification...
Key Performance Areas: (not totally inclusive):
• Maintaining good relations between Fidelity Security Services and the client with regard to security services rendered.
• Ensuring the posting of Security Officers are done timeously.
• Ensuring that all Security Officers on allocated areas meet the contractual requirements as stipulated by the client.
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
• General management and supervision of security staff to ensure that required performance is met at all times
• Dealing with all required administration matters
• Liaising daily with management on various operational issues
• Liaising daily with Regional Management on various Operational matters
• Ensuring that all HR related queries are dealt with promptly.
• Formulate disciplinary actions
• Investigating incidents and submitting relevant weekly/monthly incident reports to Management.
• Investigating incidents and reporting on such
• Attend meetings with FSS Management and with the Client.

Other personality attributes:
• Be proactive and innovative.
• Must be assertive, honest, professional and reliable.
• Strong leadership ability
• Presentable

Core Competencies:
• Good communication skills both verbal and written.
• Strong planning, organizational, administration skills is required.
• Good interpersonal and client liaison skills are required.
• Experience in investigation techniques and report writing.
• Willing and able to work extended/flexi hours if and when required.
• Ability to work under pressure and without supervision.
• Leadership, Self-Development and Development of others.
• Results driven and Goal Setting
• Driving and Managing change.
• Interpersonal skills