Network Controller - Johannesburg Verfied

Salary Negotiable Johannesburg, Gauteng Johannesburg, Gauteng more than 14 days ago 16-11-2017 7:52:31 AM
11-01-2018 7:52:31 AM
Network Controller - Johannesburg
Job Description
Identify and solve client problems
Monitor MPT/ DMR Fleetcall network and ensure SLA`s are adhered to
Monitor Gautrain network and ensure SLA`s are adhered to
Monitor Prasa / Saps network ensure SLA`s are adhered to
Monitor EMM networks ensure SLA`s are adhered to

Monitor other networks ensuring the SLA are adhered to
Liaise with Telkom/Neotel/Eskom
Book faults to suppliers and follow up regularly and escalate
Use CATS system
Daily tasks : to be completed per network
Keep the environment tidy
Work shifts as per the roster and when required
Work Overtime as required
Gateway reliability and monitoring
Grade of service
Customer Satisfaction is a priority, ensures that the customer is informed, has a clear understanding of the situation and provided with an effective solution timeously.
Ensure network up time is maintained and kept at a high level.
Job Requirements
Own Transport valid Driver licence (reliable motor vehicle essential), due to the nature of the job this is required to enable the incumbent to work shifts as needed.
Matric
IT/Computer Science Qualification, HCNA/CCNA/MCSE
Min 1 year in a IT/Network environment
Experience in NOCC environment will be highly advantageous
Computer Literacy
Reliable time keeping
Accurate Fault logging and follow ups
Attention to details
Update Clients and all parties involved.
Excellent Communication skills (verbal and written)
Ability and willingness to work Shifts
Ability and willingness to work overtime
Trouble Shooting
Networking knowledge
Report Writing
Reliable time keeping (Shifts)
Interpersonal effectiveness
Service excellence
Resilience and Tenacity
Ability to use Initiative
Handle Stress
Proactive Nature
Independent Worker
Ability to remain focused
Attention to detail