• At least six years’ experience in a unified communications environment
• Solid understanding of routing and switching
• Troubleshooting UCCX
• Troubleshooting CUCM / CUC
• Troubleshooting CUPs / IMP
• Troubleshooting CME / CUE
• Troubleshooting CUBE / SBC
• Packet capture
• Trace analysis
• Debugging (SIP, H323, MGCP)
• Troubleshooting ARC 5.x and 6.x
• Knowledge of Tiger Billing
• Knowledge of Redbox Recording
• Knowledge of Callabrio
• UCCX script troubleshooting
• Troubleshooting Jabber
• Knowledge of WebEx (on premises)
• Collaboration edge
• CUEAC
• Esx / Vsphere
• AD and Exchange Integration
• Social minor / Finesse
QUALIFICATIONS:
• CCIE or specialist professional qualification e.g. CCNP Collaboration