Monitor network performance and incidents in order to create network stability and improve performance with the view to create and maintain a high level of customer experience and satisfaction.

Service desk, network and system monitoring, analyzing performance, troubleshooting, incident management and network support functions on all managed networks

• Matric
• Relevant Diploma
• Telecoms training – specifically ICT systems
• CCNA/HCNA – Will be an advantage
• ITIL qualification– Will be an advantage
• Min 2 years’ experience in a NOC Support environment– specifically working in ICT networks
• Experience in customer service desk or helpdesk functions
• Proven record and experience with Incident and SLA management processes and systems
• Experience working with various OEMs (Huawei, cisco, mikrotek)
• Understanding of Front office (T1) and Back office (T2) responsibilities
• Experience in Fault finding and Root Cause Analysis
• Experience working with IP addressing and Routing