To manage, advise and control the national network to achieve key business strategies and objectives by ensuring adherence to divisional operational standards. In addition, provide business consultation to in-house and mobile centres with regard to brand standards, customer service, operations, finance, human resources, sales, IT and marketing.

Responsibilities:

Contribute to the strategic direction of the division in its role as the retail arm of the company
Together with the national sales team, understand the market and competitive forces to develop the business with both national and local customers in the region
Develop the businesses in this region for mutual benefit to the division and the current JV partners and managers
Strategically and operationally, together with the appointed local management, manage the resources and performance of these businesses and take appropriate action to support the local management to succeed. This will cover HR resourcing and policies, finance performance (sales, margins, operating costs, capex and working capital) including internal controls, selling and operational activities. Develop concise, timeous reporting for the business units to measure key performance indicators for agreed objectives
Deal with those branches that do not meet expectations – financially and on service delivery
Lead and motivate divisional resources including training to meet the required workmanship standards
Monitor the brand image in the region and deal with non-conformance arising from own observations and formal audits
Manage the performance of group suppliers to the region
Participate in operation projects for continuous improvement that may cover HR practices, financial reporting, network optimisation – centres, mobile units, technical staff and administration, business process improvement and IT systems, and methods. This will require excellent change management skills to improve conversion rates of opportunities created by marketing and sales
Ensure adherence to all the managerial statutory requirements, i.e. OHSA, LRA and BCEA
Support the network with ongoing business and people development including BBBEE initiatives

Requirements:

Bachelor’s Degree in Operations / Business Management
Minimum of 8 years’ experience in a relevant retail / service operation and possess a strong knowledge of technical, administration and service centre control procedures
Proven experience in financial and commercial management – able to demonstrate achievement of significant business results and targets
Knowledge and experience in organizational effectiveness and operations management with evidence of achievement in influencing, leading and motivating a number of teams
Proven track record in implementing best practices and continuous improvement methodologies
Advanced IT literacy (entire MS Suite), able to use data to develop standard and routine reports to enable the team to analyse performance and assess areas for action
SAP experience is essential
High degree of numeracy and analytical ability
Valid unendorsed South African driver’s license with own reliable vehicle

Cost to company including benefits
South African citizens only
Strictly EE