A well established with growth Call Centre company based in Sandton have 8 Outbound vacancies for matriculated and Computer literate, should be skilled individuals to dial for Insurance.

Description:

Act on customer complaints, cancellations, unpaid or escalation by making and taking phone calls and interacting with customers, to provide an improved customer experience with the focus on retaining the customer.

Competencies:

-Matriculated and Computer literate

-Age Criteria: 18-28

-Demonstrate an excellent knowledge of product offerings, client history..

-Actively listen and capture customer information, new details and retention threat details

-Show tolerance and patience in understanding customer complaints, reason for cancellation and other issues, and an ability to positively turn around the call.

-Negotiate and make relevant policy adjustments in line with product pricing and retention strategy.

Salary Range : R4500-R6500 p/m of basic plus commission