“This Boutique Hotel is authentic Cape Town at its loveliest – beauty, sophisticated charm and quirky personality in equal measure. Just like the city, oblivious to the world rushing by, it has an almost hypnotic effect on the soul – not just for clients but for staff as well. Working for this group of companies means that you a part of a progressive team with great ethics, culture and values – you are a family member and not a staff member. “

Salary: negotiable depending on experience (typically R6500) & benefits.

Hotels and resorts rely on night auditors to reconcile daily revenue and expenses so that guests are correctly billed and credit card transactions get accurately recorded. As a night auditor, you also prepare reports used by management to analyze the performance of income-generating areas, such as catering and restaurants, and the occupancy by market segments, such as leisure, business and meetings. This key hotel position often leads the front-desk team and handles customer-service issues during the late shift.

Requirements
- Exceptional interpersonal skills to enhance the service standards throughout the operation
- Excellent communication, guest service and time management skills
- Detail oriented
- Able to organize, plan ahead and manage workload
- A team player and a self-starter, yet able to work independently
- Ability to work effectively in an innovative, fast-paced and multi-tasked environment
- Excellent computer skills, specifically Microsoft Office and use of the internet
-Must have a Degree in hospitality
-Must have pervious experiences 2/3 years

Duties and Responsibilities
- Always greet guests in a friendly and professional manner
- Engage each guest as a unique individual and listen attentively to their requests
- Perform accurate check-ins and check-outs of guests daily
- Answer the telephone in a timely and professional manner
- Make reservations over the phone and in person and ensure all aspects of the room reservation procedure are followed, including bookings, confirmations + cancellation policies
- Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift
- Anticipate and address guest’s service needs
- Listening to guest’s complaints or concerns and resolving their issue in a timely manner
- Promote a safe working environment