Main DutiesMake sure all early guest wake up calls are confirmed and understand what is required for these wake up calls (beverages, snacks, etc.).Ensure that the hotel mains mobile phone is always fully charged and in a good working condition.Always answer each incoming telephone call immediately, professionally and courteously.Endure that all doors and windows that are to be secured, are done properly.Ensure that all hotel keys are safely locked away and not lying around.Ensure that you know and understand and know were all the electricity boxes are situated in the hotel and which areas they supply.Ensure you also know where all the emergency exits are and the emergency evacuation procedure of each area in case of emergency evacuations.Handover or report all maintenance issues to the maintenance manager by email and the morning handover before you leave.Ensure that all panic buttons, remote alarms are in good working order.Be aware of guests’ movements and communicate this info to all relevant departments.To take every possible action to create an atmosphere of relaxation and enjoyment.To ensure that all guests receive superior, friendly and personalized attention and service throughout their stay.To ensure that any guest complaints are resolved quickly, efficiently and courteously and brought to the attention of senior management.