Office Junior - Pretoria Verfied

R 8500 per month Pretoria, Gauteng Pretoria, Gauteng more than 14 days ago 26-11-2015 11:22:09 AM
24-12-2015 11:22:09 AM
Office Junior
R8500
SUMMARY OF RESPONSIBILITIES AND DUTIES
Dealing with all aspects of written correspondence from customers and appointed third parties.
To liaise with customers, appointed third parties and internal departments to ensure all
relevant issues raised are dealt with effectively.
To maintain professional working relationships with all business contacts in which we
have dealings.
Action accounts accordingly by removing them from main collection procedures where necessary.
Work through various customer service pools ensuring that follow up action is taken.
To assist when requested in the preparation of weekly, monthly, yearly, ad hoc and
management reports to ensure trends are monitored and key performance indicators are reported on.
Sort post into correct departments within Customer Service team.
Process and respond to correspondence received as required.
Note, log, action and respond accordingly to incoming emails from customers, adhering to service level requirements,
PERSON SPECIFICATION
Maths and English
Excellent verbal and written communication
Excellent interpersonal skills
Proficiency in Microsoft office - Word, Excel, Outlook
Good attention to detail
Accuracy
Target focused