Must be able to handle stress, a big work load, energetic, task orientated, people person – this person forms part of Leadership, so it must be someone that the staff and agents look up to.

This is the basic criteria of an
• Must be good with financial structures
• Book keeping
• Computer Skills
• Purchasing & controlling office stock
• General Office skills
• Assist Team Leader & Operating Principal
• Supervise other office staff
• Create agendas and record minutes
• Must be able to give training on the system/s
• Induction of new agents
• Manage the DFI (Director of First Impressions / Receptionist)
• Strong written and verbal communication
• Detailed
• People orientated
• Happy & positive