DigiOutsource is currently recruiting Graduates in the position of an Online Customer Service Host.
We operate within the e-commerce industry providing world-class services to our international clients.
You would be responsible for servicing our new and existing customers through inbound and outbound services across all mediums. These services will be offered across all offered products, you will be required to do so by delivering an unfailing high quality of service.
The core component of DigiOutsource is our people as we recognize that the employees are the driving force of the business. We ensure that we employ individuals with high-potential allowing them to develop their career and themselves within our business. Please note that the role requires you to work shifts within the online gaming industry as you will be dealing with customers across different markets. We require an assertive, well organized confident individual with the ability to think on their feet and presents with excellent attention to detail within the work environment.

Duties will include, but not limited to:
• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
• Resolving player queries and problems over all mediums: Calls; Emails and Web-chats, etc.
• Driving various behaviors to improve business metrics
• Manage the chat room as outlined in guidelines to handling known scenarios
• Welcoming players into the chat room and encouraging players’ to participate in chats
• Provide assistance to players with regards to the games, chats and mini-games
• Monitoring the chat room, participation in conversation, offering assistance to players
• Customer relationship building and management as well as cross selling of products and services
• Processing pertinent information into relevant databases
• Escalate system problems through the agreed procedure to the relevant support team
• Completion of tasks assigned during shift
• Excellent time management and adherence to schedule
• Performing extra tasks given by manager as and when required
Demonstrate great people skills with the ability to be diplomatic and patient in dealing with demanding

Requirements:
Completed Degree/ 2 year Diploma
Reliable transport
Willing to work shifts
Experience of using Microsoft Word, Excel and proficient in using social media
Strong customer skills; ability to create rapport with customers, via telephone, chat and email
Excellent written and verbal communication skills in English