Way With Words is an international transcription services company with over 15 years' experience in the industry. We provide audio-to-text solutions for clients ranging from Phd students to well-known media institutions, television networks, international organisations and celebrities. Our head office is located in a picturesque A-Grade secure office estate located in the Northern Suburbs of Cape Town, surrounded by vineyards, parks and birdlife.

Join our vibrant team of cheerful minions on a mission to world domination! Our mission is simple: be the best in the transcription industry, provide excellent client service and manage our growing team of international contractors.

We are now looking for 2 new team members to work part-time (with the possibility of becoming full-time) on a 12-month contract basis, for a specific project.

Hours: Morning post: 10:30 am to 3:30 pm, Monday to Friday
Evening post: 2:30 pm to 7:30 pm, Monday to Friday
(times to be finalised with applicants)

Salary range: R8,000 to R9,200 (depending on experience)

Job type: part-time, 12-month contract, office-based

Key Responsibilities:
• Processing work orders on in-house workflow system
• Responding to client queries via phone, email and chatroom
• Practising excellent customer service when assisting with complaints or problematic issues
• Liaising with remote contractors (internationally based) in relation to transcription work allocation and questions
• Assisting with up/downloading files via in-house workflow system
• Updating client notes on jobs and communicating instructions/requirements to team members
• Other duties as required

Essential Qualifications:
• Matric/Grade 12 or equivalent
• Brilliant communication skills, both verbal and written, in English*
• Advanced Microsoft Outlook, Word and Excel skills*
• Flexibility in working hours/weekend availability
• Own reliable transport essential as no public transport links in area
• Ability to work under pressure and deadline driven
• Ability to learn new technologies and software quickly
*Please note that language and computer skills will be assessed prior to invitation for an interview.

Preferred Qualifications:
• Experience in the audio transcription industry
• Experience with file transfer tools such as Dropbox, WeTransfer, etc.
• Self-motivated, able to work on own and as part of a team
• Strong customer focus and management skills
• Critical thinking, analytic, and problem solving abilities
• Impeccable telephone and email etiquette
• Well-organised with a high attention to detail