Operations Manager – Pharmaceutical
JOB PURPOSE
Oversight of all operational aspects including manufacturing, distribution, customer service, administration and sales in accordance with the company’s objectives. Providing training, coaching, development and motivation for branch personnel. Assist with the development of forecasts, financial objectives and execution of business plans. 1. Sales Team Management
2. Customer/Client Relationship
3. Budget Management
4. Operations Management
5. Leadership/HR SKILLS
Planning and organising
Communication Skills
Conflict Management
Customer Service skills
Negotiating and listening skills
Ability to persuade and influence others
through strong interpersonal and
communication skills
Knowledge
Technical Sales experience
Health and Safety standards and
Compliance
Operations experience
Human resource principles and practices
Business and financial acumen
Project management principles and
Practices
Product Knowledge
Behaviour
Work independently
Able to work under pressure
Team leadership
Professional outlook and appearance
Results orientated
Confident and Decisive Drives ownership KEY JOB FUNCTIONS ACTIONS
1. Sales and Marketing Management – KZN Region • Assess local market conditions and identify current and prospective sales opportunities
• Stay abreast of competing markets and provide reports on market movement and penetration for the region.
• Oversee the activities and performance of the branch sales team
• Liaise with support functions to ensure achievement of regional sales objectives
• Assist with the development of sales presentations and proposals
• Assist in the maintenance of and inventory control for region.
• Conduct market research; competitor and customer analysis for region.
• Analyse data to identify sales opportunities for region.
• Forecast annual, quarterly and monthly sales revenue for region.
• Monitor the achievement of regional sales objectives by the sales team
• Collate branch sales reports and report to NSM
• Monitor and assess customer feedback
• Investigate lost sales and customer accounts
• Track, collate and interpret sales figures
• Share knowledge with other branches on effective practices, competitive intelligence, business opportunities and needs.
2. Customer/Client Relationship – KZN Region • Maintain proactive, dynamic and effective communication with customers always.
• Offer flexible and helpful customer service to maintain a high level of customer satisfaction and repeat business.
• Address customer and employee satisfaction issues promptly.
3. Budget Management – KZN Region • Setting and reviewing branch budgets and managing cost.
• Control and monitor expense budgets
• Drive operations cost reduction and efficiency improvement.
4. Operations Management – KZN Operations • Contribute to short- and long-term organizational planning and strategy for branch activity
• Implement and manage operational plans
• Work with operations manager to achieve Operations Excellence targets.
• Ensure proper business controls are implemented and adhered to.
• Coordinate and monitor the work of various departments involved in production, warehousing, purchasing and distribution of goods
• Communicating with all the relevant people/departments and coordinating all relevant inputs (people, plant and processes) to ensure production output and on time delivery targets are achieved and cost effective.
• Oversee that the operations team floor has the necessary manpower, competence, skill, knowledge, plant and tooling required to achieve production targets.
• Manage and oversee the coordination of all elements of the order fulfilment process, from order to shipping of goods.
• Oversee maintenance and control of all branch assets.
5. Leadership/HR • Establish goals and objectives for self and team and implement accordingly to help support / improve job performance (experience, ability, competence).
• Ensure all recruitment and employment is carried out in accordance with company procedures Delegate tasks and accountabilities
• Conduct and record annual performance appraisals
• Provide feedback, support and coaching to the branch employees.
• Ensure that appropriate skill levels are developed in staff to allow good business practice.
• Address any staff discipline or grievance issue, maintaining appropriate records in accordance with company procedures
• Adhere to high ethical standards, and comply with all regulations/applicable laws
MINIMUM QUALIFICATIONS
Matric/Grade 12
Degree in Business Administration or Related Professional Qualification preferable
MINIMUM EXPERIENCE
3-5 years’ experience as a Branch Manager
5 years’ technical sales and sales management experience
Clinical/ Pharmaceutical experience (Advantageous)
Experience of managing a production facility (Advantageous)