You will lead the Retentions team - outbound and inbound call centre who are responsible for retaining clients and up-selling on existing business.

SA CITIZENS ONLY - MUST HAVE SA ID

Qualifications

• Matric - Essential
• RE 5 Essential
• 150 FAIS Credits Essential

Experience:

• A minimum of 5 years in an advisory role within the Short Term Insurance Industry Essential
  
• At least 4 years retentons experience - Essential
• 4 years leadership within a Short Term Insurance Call Cenre Environment - Essential
• 1 year Short Term Insurance sales experience - Advantageous

Duties:

• Work allocation to the teams
• Reporting operational dashboard and team stats
• Escalated query handling from various stake holders
• Reporting, but not limited to various stakeholders on business retained, potiential loses, permium rejection.
• Call quality audits
• Call coaching
• Reporting and representation at MANCO
• Goal setting per advisor
• Montly 1:1 and performance discussions
• Full line management function within scope of role

Ref: JHB000040/RC