Our client is looking for an Operations Manager to urgently start at their Cape Town offices. They are a well-established internationally based company specializing in IT services.
Main Purpose of the Role:
To manage the day to day service delivery to Remote Service customers in line with contractual requirements
Responsible for creating and sustaining an effective, challenging and enjoyable working environment which supports the development and retention of staff and delivers customer service in line with financial objectives
Main Duties/Responsibilities:
Operational and Customer Management
Commercial Management
People Management
Pre-sales support and Service Integration Support
Essential Knowledge/Skills:
Ability to implement and manage change
Demonstrable experience in an IT customer services environment.
Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure.
Good communication skills and where appropriate, ability to communicate in other required languages.
General awareness of developments in the IT industry.
Proven people management skills.
Demonstrable building/maintaining relationships at all levels
Influencing & negotiation skills
Excellent decision making/problem solving skills
The requirements are:
Senior Certificate
3 Year+ degree or Diploma
Qualified to ITIL Foundation
Position available to EE candidates and South African citizens only and candidates willing to relocate to Cape Town.
Salary market related depending on qualifications and experience.