Operations Manager - Pretoria Verfied

Salary Negotiable Pretoria, Gauteng Pretoria, Gauteng more than 14 days ago 20-06-2016 4:03:12 PM
18-07-2016 4:03:12 PM

The ICT Operations Manager will lead an IT team with a broad remit that includes, Service Desk, Infrastructure Services, Network Services, Technical Support, Platforms and Service Delivery Managers

Qualifications and Skills:

  • Matric/Grade 12.
  • Tertiary ICT Qualifications.
  • ITIL Certification.
  • A minimum of 3 -5 years’ experience in an ICT Operations Management role.
  • A strong background in network and infrastructure technologies.
  • Expertise in planning and budgeting.
  • Proven people management skills.
  • Strong project management and problem solving skills.
  • Passion for the delivery of high quality solutions to our customers.

Skills Required:

  • Develop and drive the ICT Roadmap & Strategy for the business.
  • Responsible for continuous improvement across all operational aspects of ICT.
  • Ensure maximum ICT infrastructure availability.
  • Manage all operational faults, ensuring resolution in accordance with SLA’s and all corrective actions taken.
  • Support the adoption of new technologies and seek new technologies to support the business.
  • Build relationships with all managers and support their business requirements.
  • Manage the delivery of change in the ICT infrastructure ensuring operational stability.
  • Manage the onsite ICT team in their daily operational duties creating a high performance environment.
  • Set and manage ICT departmental objectives in line with strategic initiatives.
  • People Management responsibility
  • Manage delivery of all customer driven requirements for ICT infrastructure including both corporate and event driven requirements.
  • Manage operational costs identifying and generating cost savings where appropriate.
  • Review, improve and implement company ICT operational policy in agreement with management.
  • Management of ICT vendor relationships and oversee problem resolution in accordance with SLA’s.
  • Identify, evaluate and facilitate delivery of business processes to drive efficiency and effectiveness through technology.
  • Ensure process adherence records are retained and auditable.
  • Lead the planning, scheduling and delivery of ICT Services, in line with SLAs and KPIs, ensuring client expectations are exceeded.
  • Responsibility for business continuity planning and testing.
  • Actively support the sales / event planning process and identify opportunities for the upsell of ICT services.

Salary: R 50 000 – R 60 000 per month depending on work experience and skill level.

Please note that if you have not been contacted within 7 days of your application, please consider your application unsuccessful. Only shortlisted candidates will be contacted.  You are welcome to call our offices for more information on 087 295 0701.

Ref: JHB000730/HS