Principal duties and responsibilities include:

- Provide leadership and direction to key departments: Operations, Safety, Training, Maintenance, and Accounting
- Assist in the development of operational budgets and forecasts
- Investigate and initiate change to improve operations systems and procedures
- Recruit, manage, supervise and direct personnel
- Supervise and delegate responsibilities of personnel, ensuring all routes are covered in the most equitable and efficient manner.
- Assist with driver performance issues by supervising and supporting the training officer.
- Work closely with the maintenance department to ensure adequate numbers and sizes of units are available to cover all routes
- Oversee fleet maintenance needs and initiate immediate repair
- Set-up and input data for driver payroll
- Prepare monthly billing
- Meet monthly with Drivers Reps to discuss issues brought up by drivers
- Handle public and driver inquiries, hostile or complimentary, demonstrating empathy, and professionalism
- Represent the company at school board meetings, and with the media
- Establish and maintain strong working relationships