Do you see the solution before others even know there’s a problem?! Are you able remain relatively calm in a crisis and drive positive change? If so, we are looking for level-headed, forward-thinking people like you!
Talksure has an excellent opportunity for an established Operations Manager who has a wealth of experience to join our highly successful team at our vibrant, energetic call centre in Umhlanga, Durban. Talksure has been growing rapidly since 2010 and has gone from strength to strength, with 2017 as being set to our busiest year to date. If you want to join a fast paced, growing business then we would love to speak to you.
Voted South Africa’s best large domestic outsource contact centre 2016 by BPESA, Talksure based in Umhlanga generates sales on behalf of some of South Africa’s most well-known insurance and non-insurance brands. Due to continued success and our growth plans for the year ahead, which include international expansion as well as a new purpose built building, mean we’re looking for a motivated, analytical, problem solver to take the business to the next level.
The Marketing Manager is a senior management role and will report to the Chief Operations Officer.
The primary focus will be to manage day to operational challenges working with business unit heads to set up companywide standards of project management and change management to ensure consistency in decision making, delivery and execution across the business. The role the candidate must fulfil will be one that requires a high level of strategic and agile thinking skills and an understanding of Call Centre Operations in terms of how people and technology work together for business optimization. The successful incumbent will also play a pivotal role in supporting departmental heads in developing SMART plans that deliver on set objectives, facilitating sequencing and communication across departments to avoid clashes or unintended consequences.
In order to succeed, one will need significant experience in Operations Management and must make use of their business acumen, people skills and strategic thinking. You will have well-developed levels of emotional intelligence, be able to forge professional relationships and demonstrate great communication skills.
At Talksure, we value your contribution to your area of expertise along with a wider business input. In return, we will offer you excellent benefits such as subsidised Medical Aid, Medical Insurance, Pension Fund, Group Life Cover, free employee support and counselling and flexible working hours. We have a diverse and vibrant working environment with continuous development and opportunities to grow.