Job Title: Operations Manager
• To manage the designated area of the Operations department by ensuring that defined transactional processing, accounting-related activities and functions are executed within defined standards and risk control requirements

Job Description
• Ensure effectiveness of processes by tracking; measuring and analysing data relating to work processes
• Check and ensure capacity meets business requirements by effectively planning for demand
• Ensure team efficiency by monitoring productivity and highlight inefficiencies in processes
• Improve efficiency by looking at ways of re-engineering processes
• Manage service level agreements with all stakeholders through regular monitoring of efficiencies and engagement with stakeholders
• Ensure delivery by using the correct systems and access levels
• Ensure transformational target are met for own team through consideration of targets during the staff recruitment; retention and training process and utilising suppliers listed on the preferred supplier list
• Contribute to a culture conducive to the achievement of transformation goals by participating in Company’s Culture building initiatives (e.g. staff surveys etc.)
• Participate in the development and implement action plans to address issues raised in culture surveys to improve results
• Address issues raised in culture surveys by participating in the development and implementation of action plans
• Create a client service culture through various required interventions
• Support and encourage staff to participate and support corporate responsibility initiative
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement
• Encourage team to generate innovative ideas and share knowledge
• Manage financial loses by ensuring correctness; accuracy of flow of information Ensure achievement of financial targets by meeting client service standards and efficiencies Manage performance of staff by implementing performance agreements; ensuring a clear vision; agreeing on goals and objectives; providing regular feedback on performance; recognising and rewarding achievement and take appropriate corrective action where required
• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken
• Create an environment to motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs
• Contribute to team effectiveness by following the recruitment process when recruiting talent
• Ensure that development plans for self and team are implemented and met Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations; utilising the talent grid principles and developing talent retention programmes (e.g. rotation)
• Ensure self and staff understand and embrace the Company’s Vision and Values by leading by example and re-enforcing values during meetings
• Serve subordinates by effective performance management i.e. managing top and under performers
• Build and maintain warm working relationships with peers and managers through regular interaction and teamwork
• Ensure sound relationships with external stakeholders by managing client and stakeholder expectations through appropriate communication and forums

Qualifications
• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees
• Preferred Qualification
o Financial Markets Certificate
Preferred Certifications
o ACI, registered Persons Exam (RPE)

Experience
• 7 years in financial markets and 3 years in a managerial role
• Strategic planning
• Budgeting
• Financial Accounting Principles
• Performance management
• Business administration and management
• Business principles
• Business terms and definitions
• Communication Strategies
• Staff resource planning
• Operations planning
• Employee training/development
• Diversity management
• Relevant Company product knowledge
• Relevant regulatory knowledge
• Governance, Risk and Controls
• Change management
• Principles of project management
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• Service level agreements
• Consumer behaviour
• Client Service Management
• Client service principles
• Organisational systems

Job Specification
• Managing a team of managers
• Developing succession plans
• Formulating and implementing communication strategies to cascade functional strategies
• Building a community of leaders
• Conducting benchmarking and analysis to investigate improvement opportunities
• Identifying/selecting talent
• Executing major organisational change
• Developing a divisional strategy plan
• Networking and building relationships
• Developing a stakeholder management grid for the business
• Establishing and maintaining collaborative relationships with peers / managers
• Assisting/Developing resource plans to execute functional strategies
• Managing a department or area
• Making financial decisions