Operations Manager | ISP
STELLENBOSCH

Leading ISP is recruiting for an Operation Manager

Responsibilities

Procurement and Stock

Manage the project materials procurement cycle
Negotiate best pricing with suppliers
Track and report key functional metrics to reduce expenses and improve effectiveness
Ensure stock is dispatched accurately
Ensure minimum stock levels per department
Ensure stock takes are done in-time and accurately
Ensure correct stock movement process are followed
Keep accurate stock levels for new projects – ensure accurate timelines

Fleet

Ensure complete fleet due diligence procedure implemented and maintained
Keep fleet costs to a minimum where applicable

Helpdesk

Manage team leaders - monitoring of calls, systems, tickets and schedules
Updating required resources regarding network statuses
Manage interdepartmental escalation
Manage cancellations – saving rate of cancellations, post mortem of cancellations
Supervise Network monitoring and incident response performance
Prepare and submit status reports to customer and management

Installations

Ensure quality of installations
Prepare or oversee the preparation of installation and final as-built drawing packages
Effective planning of installation teams, schedules and work standards
Manage effective interdepartmental communication and workflow
Manage high profile clients and projects
Monitor installation performance in accordance with: SoW, Schedule, Budget, and Quality
Prepare Statement of Work (SOW) and Schedule of Record

People Management and Training

Arrange company relevant training through suppliers
Accurate and timely weekly/monthly reporting
Manage code of conduct and high standard of ethics towards clients
Performance reviews on quarterly basis with team

Experience and Qualification:

Advanced wireless technology experience 2-3 years
Advanced Mikrotik technology experience 2-3 years
Bcom or similar business/operations qualification
Mikrotik or similar Wireless Technology qualification

Competencies
Excellent leadership and people skills
Time management skills
Strong customer focus
Communication skills