Our client is looking for a dynamic individual who has 5 years of in depth experience in an Operations Support Manager role.

Act as the primary point of contact
Ability to technically analyse problems encountered with these systems and employing technical skills to overcome them
Define metrics, implement agreed SLA’s and OLA’s
Manage multiple concurrent objectives, projects, groups or activities, making efficient judgments as to prioritizing and time allocation
Responsible for the delivery of all support related activities to customers (Global and National) Collaborate with internal and external Information Technology specialists to ensure that the systems support the identified business needs.
Provide Incident and problem management as well as ongoing operational support for IT solutions supporting the customer.
Facilitate resolutions to operational issues with supported services
Work closely with application internal and external suppliers to improve application development, maintenance and updates
Foster service delivery by collecting, analysing and summarizing process and service issues and providing relevant, related information to the IT delivery teams
Perform coordination of key communications to senior level management
Facilitate business continuity
Participate in project initiatives and team meetings

Qualifications and experience
Related IT qualification
ITIL knowledge
Strong communication and interpersonal skills
5 years of in depth experience in an Operations Support Manager or similar role
Strong collaboration experience across multi-functional teams
Extensive vendor management and Service Level Management experience
Customer Service Orientation
Result Orientation
SDLC, ITIL (Incident, Change, Release, Problem Management)
CMMI
Project Management
Service Level Management
Reporting

Salary is negotiable on experience

Ad response reference Cp11012

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