Operations Support Manager - Johannesburg
Salary Negotiable
Johannesburg,
Gauteng
more than 14 days ago
Our client is looking for a dynamic individual who has 5 years of in depth experience in an Operations Support Manager role.
Responsibilities
Qualifications and experience
Salary is negotiable on experience.
If you have not heard from us in 2 weeks, please consider your application as unsuccessful. We will keep your cv for any suitable future roles. We also invite you to keep an eye on our adverts and to contact us to discuss other career opportunities.
Responsibilities
- Act as the primary point of contact
- Ability to technically analyse problems encountered with these systems and employing technical skills to overcome them
- Define metrics, implement agreed SLA’s and OLA’s
- Manage multiple concurrent objectives, projects, groups or activities, making efficient judgments as to prioritizing and time allocation
- Responsible for the delivery of all support related activities to customers (Global and National) Collaborate with internal and external Information Technology specialists to ensure that the systems support the identified business needs.
- Provide Incident and problem management as well as ongoing operational support for IT solutions supporting the customer.
- Facilitate resolutions to operational issues with supported services
- Work closely with application internal and external suppliers to improve application development, maintenance and updates
- Foster service delivery by collecting, analysing and summarizing process and service issues and providing relevant, related information to the IT delivery teams
- Perform coordination of key communications to senior level management
- Facilitate business continuity
- Participate in project initiatives and team meetings
Qualifications and experience
- Related IT qualification
- ITIL knowledge
- Strong communication and interpersonal skills
- 5 years of in depth experience in an Operations Support Manager or similar role
- Strong collaboration experience across multi-functional teams
- Extensive vendor management and Service Level Management experience
- Customer Service Orientation
- Result Orientation
- SDLC, ITIL (Incident, Change, Release, Problem Management)
- CMMI
- Project Management
- Service Level Management
- Reporting
Salary is negotiable on experience.
If you have not heard from us in 2 weeks, please consider your application as unsuccessful. We will keep your cv for any suitable future roles. We also invite you to keep an eye on our adverts and to contact us to discuss other career opportunities.
Recruiter: CompuJobs