Customer Service Officer
6 month contract July – December 2016
Midrand

What you can expect
• The incumbent will be expected to take full ownership and responsibility of the OTC (Order to Cash) processes ensuring implementation and compliance to the Business Unit guidelines and expectations.
• Duties will include:
• Ensure effective Sales Order Management, checking order validity, product availability, order entry
and monitoring material allocation, order execution to the customer and payment.
• Proactive order monitoring and keeping customers updated with regular information pertaining to orders and shipments.
• Proactively support Credit Management to ensure minimal dunning issues and effective credit limits on customer accounts.
• Support Planning in Inventory Management, Inventory monitoring, ensuring inventory days are kept at optimal levels, stock and consignment reordering.
• Ensure Customer and Product Master data is up to date and oprimized at all times. Process Non Conformances with relations to the OTC process and order adjustments.
• Effective communication with internal and external customers to ensure constant knowledge and information transfer. Main point of contact for sales and external customers for supply chain topics in allocated business unit. Taking and resolving all sales and customer related queries through the available channels and platforms.

• On time, accurate and visible reporting on business unit related information.

What we expect
• The successful candidate should possess matric qualification with Mathematics and University exemption or equivalent NQF qualification coupled with 5 years’ experience in Sales or Logistics. Solid SAP experience and Microsoft Office computer skills are essential for this role. Excellent communication skills with fluency in English is required; strong interpersonal, organisational and project management skills are essential for this role.