Job Description:
Organizational Development Trainer


This role entails helping with the ongoing, long-term improvement of employees' skills, enabling them to fulfil their potential within their organisation. The successful candidate will be required to be strategic rather than reactive, assessing the skills and knowledge within an organisation and determining what training is needed to grow and retain these skills.
Identifying training and development needs within an organisation through job analysis, appraisal schemes and regular consultation with business managers
Designing and expanding training and development programmes based on the needs of the organisation and the individual
Considering the costs of planned programmes and keeping within budgets as assessing the return on investment of any training or development programme is becoming increasingly important
Devising individual learning plans
Producing training materials for in-house courses
Managing the delivery of training and development programmes and, in a more senior role, devising a training strategy for the organisation
Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers
Ensuring that statutory training requirements are met
Evaluating training and development programmes
Amending and revising programmes as necessary, in order to adapt to changes occurring in the work environment
Researching new technologies and methodologies in workplace learning and presenting this research
Responsible for creating and implementing training programs and overseeing the development of careers
Sets performance metrics, evaluates productivity, and helps workers create long-term career plans within an organization

The ideal candidate will have the following desirable skills and experience:
Experience of designing and delivering Skills Development/ Management Development Training/ 360 Feedback Training is essential
Experience of training within a contact center environment is desirable
Assessor qualifications would be advantageous
Good understanding of the South African qualification framework
Experience of classroom based training, POE’s and providing continuous on floor support
Ability to create and provide statically information which provides feedback detailing the course effectiveness
Willing to potentially work non-standard hours
Keep abreast of developments in the field, implement new & innovative approaches
Interpersonal skills, working with internal & external stakeholders to ensure delivery
Exposure to group facilitation
Post-graduation with specialization in human resources or industrial psychology
3yrs in OD/ Talent development/ Change management