OUTBOUND CALL CENTRE AGENT - Durban Verfied

Salary Negotiable Durban, Kwazulu-Natal Durban, Kwazulu-Natal more than 14 days ago 14-02-2018 8:53:26 AM
11-04-2018 8:53:26 AM
Requirements

• Senior Certificate or Equivalent
• Relevant computer applications Certificates and or Call Centre system training would be an advantage
• Minimum one-year experience in a sales or call centre environment
• Proficient in Microsoft Office (Excel, Word, Power Point, Access, Internet and Email)
• Experience with help desk support would be an added advantage
• Must be able to work during workshops and overtime when necessary

Interact telephonically with outside parties and existing students and introduce the companies product offerings and services.

• Prepare sales scripts to conduct cold calling on potential students to enroll for programmes
• Describe products and services
• Identify and overcome objections
• Take the customer through the registration process
• Obtain student information
• Obtain possible student leads or referrals
• Takes responsibility for organising, record keeping and storing electronic information for students
• Follow up on leads and initial contacts
• Complete records of telephonic interactions
• Consult with department managers for outstanding queries to resolve.
• Assist in preparation of weekly and monthly reports
• Meet and exceed targets

Recruiter: ADA