Job Description:
Our client is looking for a patient services manager to join their dynamic team.

Critical Outputs

Ensure effective quality management and customer care
Ensure effective people management
Ensure effective and accurate billing
Ensure effective interpretation & application of contracts and funder rules
Ensure effective operational capabilities

Requirements

Relevant clinical qualification - Nursing qualification - Registered nurse (Diploma or Degree) or Enrolled Nurse with proven Case Management and Coding Experience
Minimum of five years’ relevant private healthcare industry and proven leadership, change and people management experience
Current registration with the relevant professional / regulatory body
Understanding of the private healthcare industry, its challenges and role players would be an advantage including an understanding of relevant and current legislation as well as the knowledge or ability to learn medical terminology, CPT/ICD coding, technical and clinical concepts and patient services business processes
Understanding of basic financial principles (i.e. budgets, credit management, planning)
Computer proficiency
Driver’s license and ability to travel

Competencies

Problem-solving, analysis and judgement
Resilience
Engaging diversity
Verbal & written communication and presentation
Influencing
Drive & energy
Excellence orientation
Ethical behaviour
Building relationships
Customer responsiveness
Organisational awareness
Leading my example (Key for Managers)
Motivating and developing people (Key for Managers)