Our client a leading retailer requires the service of a Personnel Systems Officer to provide first line support to HR system users and provide assistance and inputs into HR system changes and new developments

Key performance areas:

User Support:

? Troubleshoot all system admin issues and tasks
? Understand and guide Business users how to set-up and work with assignment profiles, large scale course deployments, curricula, and retraining periods.
? Troubleshoot and resolve issues, set-up user and administrator accounts and maintain appropriate access
? Train other administrators on key system functionality, administrative tasks and processes.
? Participate in client meetings related to support, modifications, configurations and customizations.
? Respond to numerous Task/ Incident per day following a standard process including raising /documenting/ coordinating tasks.
? Demonstrate and explain various functions within the LMS providing options and solutions around client needs.
? Resolve high volume requests within short time frame

System Administration and Reporting:

? Add or edit entities in the system (users, items, schedule offerings, content objects, objective, domains, etc.)
? Create, test, and troubleshoot online content
? Perform duties of a Subject Matter Expert on the LMS platform for day to day operations
? Support system implementations or upgrades by participating in UAT to test and analyse system functionality and document results.
? Maintain ongoing system documentation.
? Set up curricula and assignment profiles for custom and mandatory training
? Develop and execute custom, ad-hoc and standard notifications
? Set up items and attach content objects, test for launch, bookmarking and completion.
? Test new content developed by in-house content developers. Work with content developers to troubleshoot issues.
? Generate and schedule standard and custom reports on a regular and ad-hoc basis
? Assist in the design and development of custom reports.

Relationship Management:

? Work with the client to standardize, streamline and coordinate business and system processes. Understand, document, and clearly communicate these business processes to both client stakeholders and internal teams.
? Work independently with users to define tasks and drive those to completion.
? Engage and work with other team members to resolve issues.
? Work with the IT Team Leaders to plan and estimate requests.
? Serve as liaison between client and technical resources as required; escalate issues through the proper channels and work with escalation point person to achieve issue resolution.
? Interact and communicate with all levels of the organization to troubleshoot LMS issues and provide quick solutions.
? Work with the Project Manager / Team Leader to identify client challenges and work together to solve them.

Analysis:

? Interpret client business needs and translate those into practical system application and operational requirements, utilizing strong analytical and product management skills.
? Evaluate requests and determine the level of support and documentation required. Engage and work with other team members to resolve issues.
? Troubleshoot content integration issues to conduct root cause analysis and recommend or provide a resolution when possible.
? Assist with the development of Standard Operating Procedures for various functions.

The successful candidate must have:

? Matric with a Degree in HR/IT / Business Analysis or a SAP Certification
? 3 – 5 years’ experience of all key functionality within SAP LSO or Success Factors Learning Management Systems
? 3 – 5 years’ experience in Learning Management Systems
? Knowledge of technical data processing procedures, policies, and best practices
? Excellent written & verbal communication skills
? Excellent computer literacy (Advanced Excel)
? Strong analytical skills
? Good organization and planning skills
? Creative and innovative


Please note that only short listed candidates will be contacted.