Position Purpose

An exciting opportunity exists for a pharmacy manager, to manage a specialised diabetes focussed retail pharmacy in Johannesburg. The role of the Pharmacy manager is to ensure the:

• Efficient operations management of the dispensary and the front-shop
• Effective interaction with senior management and other internal clients
• Quality control and management within the designated environment
• Business marketing and promotion

Key Accountabilities

• Plan, direct modify and revise the pharmacy procedures and dealings.
• Ensure that the pharmacy is open for the trade and handling the prescriptions during the registered opening duration.
• Ensure that the pharmacist is present on the premises throughout the working hours to provide the pharmacy service when required.
• Deliver superior customer experience and satisfaction ensuring queries are resolved effectively and efficiently.
• Working with other healthcare personnel as part of positive stakeholder management.
• Safe and responsible stock management, shrinkage control, and general administration in line with company expectations.
• Strongly motivated and competent staff, managed and scheduled such that customer and company related objectives are met.
• Staff Management, i.e. duty allocations, supervisory role, performance appraisals, locum sourcing to cover shifts, leave allocations, etc.
• Manage the training of Pharmacist Assistants and/or Pharmacist Interns.
• Ensure that the staff complies with proper standards of personal hygiene, appearance and presentation.
• Compilation of monthly reports detailing programme progress.
• Review and analyse requisitions and be aware of the new medical preparations which our being recommended for the use of patients.
• Ensure business viability, sustainability and growth, in line with company financial and growth targets.
• Maintain a standard system for keeping the records of the medicines and account of the payments and dues payments received and due and all the other accounting information relating to the pharmacy.
• Preparation of annual budget of the pharmacy.
• Attend management and functional Meetings as well as arranging staff participation in Infection Control and Health and Safety Meetings.
• Take responsibility for the contract with the SA Pharmacy Council and all contractual matters concerning the pharmacy.
• Ensure compliance to legislative requirements and that all relevant Registers are properly maintained according to the Regulations and statutory requirements.  
• Be registered as responsible pharmacist on commencement of duty.

Requirements

Qualifications and Experience

• Registered Pharmacist (South African Pharmacy Council)
• Minimum 10 years’ retail pharmacy experience
• Minimum 2 years’ pharmacy management experience – preferably as responsible pharmacist
  • Vast knowledge of Medical Aid’s rules, policies, etc.
  • Code 08 Driver’s License

Skills

• Alignment with CDE values
  • Results / Performance Driven
  • People management
  • Interpersonal skills
  • Effective business communication  
  • Strategic thinking
  • Analytical skills
  • Customer service orientation
  • Reliability
  • Patient care and interaction
  • Planning, organising
    • Critical thinking and problem solving.
    • Sound judgement
    • Resilient
    • Entrepreneurial
    • Ability to work under pressure
    • Conscientious and self-motivated with a strong work ethic
    • Positive attitude and proactive
    • Able to maintain a high level of confidentiality

Competencies

• Knowledge and understanding of South African Pharmacy Act
  • Excellent Communication skills (written and verbal)
  • Unisolve dispensary system (training provided)
  • Cost control, financial management
  • Initiative driven
    • Industry and professional standards
    • Business environment
    • Detail and Processed Orientated
    • Results / Performance Driven