Portuguese speaking Customer Service Agent - Durban Verfied

Salary Negotiable Durban, Kwazulu-Natal Durban, Kwazulu-Natal more than 14 days ago 28-03-2018 1:43:50 PM
23-05-2018 1:43:50 PM
Are you fluent in Portuguese, based in Durban, and looking for an exciting job opportunity? An online marketing company has a great job opportunity for a Portuguese speaking Customer Service Agent to join their team at their head offices in Durban!

Your key job responsibilities as the Portuguese speaking Customer Service Agent in Durban will include:

-Responding to customer queries by telephone, email and online chats in Portuguese

-Processing and taking ownership of all incoming and outgoing contacts

-Processing pertinent information into relevant databases

-Customer relationship building & management

-Problem solving tasks during shift

-Handling and taking full responsibility for customer related queries

-Performing extra tasks given by Managers / Shift Supervisors as required

Requirements for this Portuguese speaking Customer Service Agent job in Durban:

-Portuguese as home/first language essential

-Fluent in English; able to communicate effectively (read, write and speak fluently)

-Be available for 24/7 shift rotations

-Be a self-starter, self-motivated & goal orientated

-Be able to work independently yet be a team player

-Be an analytical thinker with problem solving ability

-Be deadline driven & goal orientated

-Excellent time management skills

-Be able to meet deadlines in a highly pressurised dynamic environment