Pos Specialist - Midrand
Salary Negotiable
Midrand, Gauteng
Midrand,
Gauteng
more than 14 days ago
06-02-2016 4:00:09 PM
05-03-2016 4:00:09 PM
Functional Summary- To provide operational and business support on the Point Of Sale and related systems to ensure optimal performance and smooth business functioning
- To perform a variety of technical work and operational tasks necessary to support the Point Of Sale system used within the stores. This includes customer invoicing, stock management, front and back-office functionality, cash-ups, record reconciliations, audits, application support, reporting, system health-checks, daily/monthly routines and research that will ensure an optimum service to customers and business
- To perform system configuration as required for business operations and perform thorough testing to ensure a high quality standard
- To understand and ensure that the necessary IT governance policies and procedures are adhered to that will ensure quality of delivery and superior customer experience
Educational Qualifications / Experience Required
- Minimum Qualification : IT Degree, National Technical Diploma or relevant practical experience
- Minimum 5 years systems operational experience in an IT environment using Point of Sale systems to serve telecommunications post-paid customers
- Experience in the support and maintenance of Point of Sale systems
- Valid driver’s license with own reliable vehicle
Competencies Required
- Exceptional communication skills (both verbal and written)
- Self-motivated and creative
- Excellent Technical and Data Analytical skills
- Ability to work in a fast-paced environment with multiple platforms and technologies
- Very good time management skills
- Must be a team player
Main Functions Business Specification
- Consult with Business Analyst during the compilation of specifications for business needs in collaboration with business, management and the vendor
- Consult with Business Analyst on system configuration requirements to support the business rule and requirement information.
System Analysis
- Review the existing business processes, system processes, system functionality and weigh that against business needs to determine gaps and future development roadmaps
- Make appropriate recommendations that will positively impact operational effectiveness.
- Perform system impact assessments for new business requirements
- Ensure that system users are sufficiently empowered to perform their day-to-day functions via the system front-end. And to identify system gaps and propose possible enhancements to close them.
- Identify and resolve causes of system inefficiencies that result in bad service to customers and business operations
Problem Solving & Solution Design
- Collaborate across business, architecture and management to find the best way to address and resolve application challenges
- Contribute to the design of solutions to help meet current and future
Operational Support
- Act on tickets logged to you or your group in accordance with agreed Service Level
- System uptime within SLA
- Daily/Weekly/Monthly tasks are well documented and maintained and executed timeously and quality as per agreed service level
- Relevant proactive monitoring tools, techniques and reports are implemented for all key system processes and functions
- Timeous and accurate delivery of Management reporting
- Support on project delivery and testing
- Facilitate communication to system users on challenges, work arounds and progress on issue resolution.
- Ensure all IT policies and procedures are enforced and adhered to
- All necessary documentation is created and maintained as per the IT Operations policy
Customer Satisfaction
- Know and understand who your customer is and what services you provide to that customer
- Deliver service to your customer within agreed standards and expectations
- Frequent communication and engagement with customers