Job Title: Support Engineer
KEY PERFORMANCE AREAS
General
Support the production environment, upgrade, security, disaster recovery, hotcards, bins etc.
Setup and configure the Production environment (new sites, bins routing etc)
Ensure that communication channels are established with all clients at a technical level
Ensure that feedback is given to both management and clients
Investigating production related queries as raised by business or external parties
Ensure that adequate testing has taken place before implementing new systems or changes to existing systems
Setup and configure Disaster Recovery (DR)
Ensure that periodic tests are executed at the DR site
Ensure that failover procedures are documented and kept up to date
Ensure that all technical documentation is current and freely available
Ensure that all processes are documented
Test any new system releases / upgrades from Development
Ensure that a testing schedule and procedure is available
Set-up and maintain systems
Database management
COMPETENCIES
Qualifications
Matric
MCDBA or relevant course essential
Specific Skills (Technical):
Minimum 3+ years related experience
ACI products (Postilion real –time) experience essential
MSSQL, experience is essential
Linux experience advantageous
Business Analyst or project management experience advantageous
ACI experience
The successful applicant must:
Have excellent problem solving skills in order to identify any issues or problems and assess the severity of the problem, determine an appropriate approach to solving problems, develop plans for implementing solutions etc.
Have good verbal and written communication skills
Have a high level of client service orientation
Be self-driven and have high energy levels
Be organized and assertive
Be a logical thinker
Be able to work independently with a high level of responsibility
Recruiter: CompuJobs