Opening Information
Min Experience Required 1 - 3 Years Hard Skills 1
Min Education Required Diploma (0 to 2 years) Hard Skills 2
Qualification Required Relevant tertiary education in Computer Science / Information Technology or related field Hard Skills 3
Employment Equity Yes Soft Skills 1
Other Language Required 1 Soft Skills 2
Other Language Required 2 Soft Skills 3
Job Description The Presales Analyst provides technical consultation, assessment, solution recommendation and delivery of professional services in the areas of presale and implementation for integrated solutions comprised of production printers, Software, 3rd party Application Software, as well as customised software and/or hardware offerings (internal and / or clients). The Systems Analyst role and metrics include enabling revenue (ESR / post sale revenue), customer satisfaction and customer retention. Supports new business, presale and implementation activities Supports all account growth and post-sale account growth. Leads or coordinates implementation activities regularly with internal sales and technical services organisation and externally with customers, vendors and third party suppliers.
Analyse the business, application, and technological needs of the client and work with the Sales Professional to propose the optimal technical solution to fit those needs.
Use appropriate system analysis procedures and tools to determine and recommend the most appropriate system configuration, settings and components for hardware/Digital Front Ends, software applications and Operating Systems software to ensure optimum utilisation of customer total solution.
Advise / counsel customers and internal personnel as to the specific computer and network related infrastructure requirements to ensure optimum security and network performance. Provide onsite and / or remote technical support as required.
Interface with customer IT personnel to determine functional specifications and recommend solutions and alternate system design for complex hardware and software computer driven printing systems.
Assist sales with appropriate technical content for sales presentations and proposals to C-level and IT managers that aids in influencing customer purchasing decisions.
May provide project management structure and governance to the implementation of solutions sold to customers within assigned territory / customer base (as required) for successful solution implementation.
Identify and pursue opportunities to provide fee based technical consulting services for document workflow, technical solutions, SW applications, and network and system design and support to identify potential sales / expansion opportunities.
Utilizes system analysis techniques liaise internally to resolve network communications, file submission, image quality and data stream programming issues that affect print /image output to ensure successful solution implementation.
Assist Marketing Product Manager and trainer with the training of personnel and customers on technology, solutions and workflow requirements (as required primarily for Productions and Software Solutions) to enable customer proficiency.