Job purpose and summary
The Product Manager’s primary responsibility is defining, planning, tracking and managing specific products. The individual will further be responsible for identifying key resources, providing direction towards achieving the product objectives and managing customer and supplier involvement through the product lifespan.

Duties and responsibilities
• Manage product initiation and roll-out
• Manage product deliverables in line with the product plan
• Ensure all product tasks are loaded onto the product tracking system
• Smartsheet to be the product calendar and tasks to be kept up to date at all times
• Record, manage and escalate any product issues or risks identified
• Monitor product progress and performance
• Provide weekly status reports to the management team
• Work closely with users to ensure that the product meets the business needs
• Maintain all product correspondence and arrange and coordinate all travel arrangements and venues for product meetings
• Ensure that all communication to the members of the product are prioritised and added to the product tracking system
• Develop and maintain good relationships with clients, stakeholders and suppliers
• Manage suppliers for each product
• Coordinate all product-related printing needs
• Liaise with suppliers, obtain quotes, obtain approval, agree on timelines, arrange for installation and conduct a monthly recon on the relevant account
• Research, identify and source best methods and quality at best prices needed to support product requirements
• Communicate with the operations team on product requirements and log tickets on OTRS where required
• Following business KLK guidelines for the management of each product
• Manage user training programs when training needs are identified
• Wiki to be updated for each product at all times (store lists, how-to documents, etc.)
• Ensure that product costs are within the applicable budgetary requirements
• Any ad hoc duties which may arise

Minimum requirements
• Grade 12 or equivalent certificate essential
• Product Management qualification will be advantageous
• Minimum 4 years’ experience in a similar role
• Computer literate (Microsoft Word and Excel, e-mail, internet)

Skills required
• Strong communication skills (verbal and written)
• Possess excellent command of the English language
• Strong analytical and technical skills
• Excellent planning abilities
• Ability to cope with pressure and deadlines in a fast-moving environment
• Ability to adapt easily to change
• Ability to grasp and interpret technical processes and procedures efficiently
• Meticulous with strong attention to detail and accuracy
• Ability to work in a team, with the willingness to put in extra effort and time when the team is under pressure