Job Description:

Take responsibility for all product software implementation and support to clients
Accurate daily completion of timesheets
Take the responsibility that thorough software product knowledge exist to assist client
Take responsibility to ensure that all tasks are executed in terms of schedule for duties
Take responsibility to telephonically support clients
Take responsibility to assist clients on the Support Log
Take responsibility for correct channeling of problems to the appropriate resource w.r.t. problems logged on the Support Log as well as telephone enquiries
Take responsibility to complete the company’s Support log and Worktime according to the company’s prescribed procedures and standards i.e. type of problem and duration to rectify, etc.
Take responsibility to prioritise tasks in terms of urgency and importance
Take responsibility that all Log enquiries/requests are followed up, ensure that client’s needs are met and quality of service delivery
Take responsibility for on-going relationship building with client after services were rendered
Take responsibility for the timely communication to Account Manager w.r.t. any risks and issues which may developed

Qualifications:

Matric
One year IT qualification and/or business qualification
Strong technology inclination
Aptitude for computers
Intensive troubleshooting knowledge