PRODUCT SUPPORT TECHNICIAN - Johannesburg (only candidates who fill all the requirements need apply)

To be responsible for promoting, training, commissioning, advising, maintaining and repair
of the Amazone range of agricultural equipment in the field and at the factory, both
nationally and into Africa, according to agreed company objectives.

KPA – Key performance areas

- To take a leading role in trouble shooting and solving electronic, hydraulic and
mechanical technical matters both at the factory and in the field
- To commission and install products and to provide Customer Support and training to
both Dealers and end users
- To be responsible for analysing customer requirements and issuing of quotations in
line with the requirements
- To be responsible for administration of record keeping, expenses and job cards
- To oversee all training needs of the Regional Sales Managers and factory staff
and to assist and advise where necessary
- To ensure users can use the equipment by providing personal tuition and self-help
instructions
- To arrange demo days and to ensure that the implements are set-up correctly
Relationships and roles
- To demonstrate the ability to interact and cooperate with all company employees,
dealers and end users
- To build trust, value others, communicate fluently and effectively, drive execution,
foster innovation, focus on delivery to customers, collaborate with others, solve
problems creatively and demonstrate high integrity
- Maintain professional internal and external relationships that meet company core
values

Requirements

- Approximately 4-6 years’ experience in the agricultural technical service / support
industry on tractors and / or other specialised agricultural implements
- Have a formal qualification in the Mechanical, Instrumentation, Fitting, Agricultural
field
- Technical experience relating to diagnostics / trouble shooting of GPS, mechanical,
electronic and hydraulic systems
- Ability to read prints and schematics
- Be customer orientated and have strong interpersonal skills
- To have strong communication skills: written and verbal
- Be fully bilingual in Afrikaans and English
- To be able to work independently and manage time efficiently and effectively
- Be computer literate (Microsoft Word, Excel and PowerPoint)

Please note that the position will require the successful candidate to work from home and
they will be required to reside in or around Johannesburg.
Salary: R34,000 to R44,000 Cost to Company negotiable depending on experience
Plus: Car allowance, fuel, laptop, cellphone and Telkom landline (including ADSL), tools and
branded clothing.
Leave: 15 Working days per annum, 20 working days per annum once you have worked for
the company for 5 years
Benefits: Medical Aid, Pension
Discretionary bonus