Job Description

Entry level consultants maintains database by entering new and updated customer and account information by preparing source data for computer entry by compiling and sorting information; establishing entry priorities.

The consultants attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction

Job functions:

Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
whereas no experience is required , must be able to update job knowledge by participating in educational programs to add job value to your skills ,have grade 12 or equivalent , multilingual ability and knowledge of call centre operations of is added advantage,

Job Type: Full-time

Salary: R6,500.00 to R8,500.00 /month

Job Location:

Johannesburg, Gauteng

Required education:

High school or equivalent

Required licence or certification:

Call Centre Certificate