To manage all aspects of new installations, ad-hoc training and client upgrades upon receipt of a signed order to the satisfaction of our clients, employees and management. Pre-InstallationEnsure that standard MICROS order form and signed quote are received from sales department.If logistically possible or required, meet with client and conduct pre-installation inspection.Ensure that installation procedures are explained, discussed and agreed upon.Confirm dates, resources, travel arrangements and other important installation details with client.All country specific requirements to be confirmed with the client (taxes, legal requirements, etc.Obtain stationery, forms (e.g. letterheads, confirmation letters, registration cards, folios, etc.) from client.Liaise with client regarding completion of the pre-installation documentation.Arrange for the completed pre-installation documentation to be returned to Micros before the install, preferably 2 weeks prior to installation.Co-ordinate third-party software/hardware suppliers to ensure successful installation/interface/integration with MICROS.Inform the client and install team of any updates/changes both before commencement of the project.Create training schedules and confirm these with the installers and, subsequently, the client.Follow up on hardware, software and environment requirements.Inform installers of all commitments made to the client by the sales department.E-Mail all relevant information to the installer before the commencement of the project (client information, client stationery, client profile, license codes, S&T agreement, license agreement, sign-off documentation, etc.).Prepare all travel arrangements (airport transfers, flights, visas, foreign currency, etc.) for the installation team.Liaise with sales department regarding special requests/arrangements and payment proposals.Ensure all Condition of Sale, Debit Order and SEL Agreements are received prior to the installation date.Communicate with the Network Cabling company regards installation dates and ensure completed on time. During InstallationFollow up on the project progress/status with the client and the install team during the project and deal with any issues that may arise.Follow up with client and install team on the day after ‘live day’.Provide feedback to sales department as to the progress of the project. Post-InstallationEnsure the client and the install team have signed off the project.Ensure that any outstanding issues are handed over to the Technical Manager for follow up.Copies of clients’ databases are available on the in-house network.Ensure client is aware of contact numbers and support procedures.Reconcile installers’ time sheets with the original order and invoice.Liaise with the accounts department regarding the correct invoicing of projects.Provide feedback to the sales department regarding the project. AdministrationLiaises with the account department to assist with the accurate invoicing of software,labor, travel and other charges.Arrange weekly project meetings with the sales department to discuss upcoming installations/projects.Maintain standard installation documentation for all hardware and software products.Assist the sales department with the planning and scheduling of resources for the project.Maintain client folders.Maintain all client license & support agreements and ensure that signed copies are filed.To account for all dockets and documentation issued by Micros. Person specificationOrganizedMeticulousAbility to multitaskCustomer focusedQuick thinkerExcellent planning skillsExcellent communication skills Matric / Grade 12 / EquivalentQualification in Fundamentals of Project Management essentialProject Management Professional Certification (PMP) – AdvantageousPMBOK qualification highly advantageousPrince 2 qualification highly advantageousMinimum 3 – 5 years’ experience in a Project Management role