Key Accountabilities:
· Be the Project management lead for a number of projects.
· Handle day-to-day project management within a Global Multinational Customer Services Operation.
· Work across a range of projects (e.g. major features, new products, remediation, product retirement) to develop, agree, manage and monitor specific project plans to ensure delivery against the overall product roadmap.
· Engage with internal and external stakeholders to understand the needs of the business and communicate project requirements to minimize exposure to risks.
· Ensure follow up documentation is complete and actions/status updates are complete so that the overall implementation remains on track.
· Identify and champion project management best practice, encouraging innovation and sharing knowledge, to maximize efficiency and effective delivery of projects.
· Apply practices, procedures and standards to ensure activities and decisions are compliant with The Company’s risk appetite, legal and regulatory requirements.
· Define project scope and schedule while focusing on regular and timely delivery of value; organize and lead project status and working meetings; prepare and distribute progress reports; manage risks and issues; correct deviations from plans; and perform delivery planning for assigned projects.
· Facilitate regular project meetings with business stakeholders and product team to ensure all parties are kept informed, work is coordinated, risks/issues are flagged and escalated in a timely manner.
· Coordinating and managing a set of projects/and or activities that have some common factor or dependency between them as a unit so that they deliver the required outcomes.

Qualifications & Experience:
· Diploma / degree level with a professional project management qualification.
· Accreditation to PMI, Prince2 or PMP.
· High Level computer literacy- Excel, MS Project, Word, PowerPoint, Visio.
· Performance driven, and able to work under pressure and to tight deadlines.
· Strong analytical skills and ability to identify patterns and trends in data.
· Able to listen, translate and summarize detail as well as work within detail.
· Experience within a Customer service operation.
· Experience within a Financial Services/Banking Company.
· A proven track record of successfully implementing projects using Agile methodologies including 5+ years of experience as a Project Manager managing large, complex projects in a high-tech development environment with multi-function teams.
· Experience overseeing multi-function project teams with at least 10-15 team members including Developers, Business Analysts, and QA Personnel.
· Balanced business/technical background:
· Sufficient level of technical background to provide highly-credible leadership to development teams and to be able to accurately and objectively evaluate complex project risks and issues.
· Ability to provide leadership to business analysts and collaborate with customers and develop strategies and solutions of high business value.