Qualified Diesel Mechanic - Randburg Verfied

Salary Negotiable Randburg, Gauteng Randburg, Gauteng more than 14 days ago 19-09-2017 11:56:34 AM
14-11-2017 11:56:34 AM
An electrical manufacturing company is urgently looking to employ a Generator Technician who holds relevant skills and techniques, with a relatively practical understanding of the theoretical principles in an electrical plant environment.

Candidate must have:

Education, Licenses, Certifications
• Qualified Diesel mechanic – (Mechanical Technician) (Preferred)
• Trade Certificate from relevant technical institution
• Current relevant electrical certification preferred
• Locally valid driving permit
• South African Citizen

Experience
• Significant field service work experience (Generator Specific)
• Expert level knowledge of and/or experience with power generation products
• Customer service experience
• Experience providing technical advice and coaching to more junior technicians (preferred)

Responsibilities:
• Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site.
• Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs
• Applies the use of specialised tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
• Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field
• Escalates unresolved issues to product specialists / Supervisor
• Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etc
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Completes training in line with skill and business requirements
• Maintains service vehicle and tools for cleanliness and proper operation
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor

Skills:
• Able to identify opportunities for work process improvements and recommend appropriate action
• Able to develop and maintain productive working relationships
• Ability to prepare reports providing feedback on service interventions
• Able to understand and follow the Technical Support Request
• Ability to identify and resolve engine system failures relating to and impacted by component failure
• Ability to guide / coach other service technicians (including customer and/or dealer technicians) through complex service interventions and diagnostic issues
• Can resolve complex technical problems
• Ability to identify and up sell further service and repair opportunities

Recruiter: cre8work2