Position: Quality Assurance Assistant Manager: Market-related Salary in Cape Town
This company is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption.
The company serves the insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics industries. With headquartered in New York, the company has approximately 25,000 professionals in locations worldwide.
The company’s offices are centrally located in the heart of Cape Town.

Minimum requirements:
• 2 – 3 years QA experience
• Matric or equivalent
• Tertiary qualification would be adventageous
• Strong people management skills
• Result orientated
• Decisive
• Ability to multi-task
• Excellent communication skills
• Financial management skills

Performance Parameters:
• DPO and DPU Accuracy of transactions processed by operations team members
• TAT to be met for audits
• Calibration amongst QCAs
• Check the checker scores for QCAs
• Retention of QCAs
• Achieving business Impact through PI initiatives
• Kaizen and Lean Ideas implementation
• GB / BB training (Preferred)

Role Responsibilities:
• Assistant Manager Quality will be responsible and accountable for managing an internal transactional audit process for a UK insurance client
• Manage a team of approx. 15-20 quality analysts
• Ensure all audits are completed timely each month
• Resolves appeals received from business units within 2 days of receiving appeals
• Analyses trends from QA results and generates QA reports each month highlighting process performance to senior management
• Participates in process improvement projects that are approved by management
• Develops controls for all processes in the QA function and periodically test these controls

Primary Internal Interactions:
• PE Manager
• PE VP
• QCAs

Primary External Interactions:
• Supervisors at the client end for seeking clarifications & answering queries
• Operations, process owners for calibrations and process related updates
• Client QA team for calibrations