National Debt Advisors, a leader in Debt Review based in Cape Town central, is looking for Quality Control Agents for its Compliance Division. The candidates will be required to evaluate calls, conduct sales and general coaching sessions when required. Additionally, they will be required to identify errors, trends and areas of improvement. Assertive, driven individuals with a propensity to detail would be a perfect fit for this role. We offer a competitive salary structure, professional growth and numerous outstanding development opportunities!

Requirements:

- Matric (essential)
- A minimum of 6 months' experience in call evaluations in a debt review and sales environment
- A minimum of 6 months' experience in call monitoring, side-by-side coaching and compliance screening
- A solid understanding of debt review processing
- POPIA (Protection of Personal Information Act) knowledge (advantageous)
- Criminal and ITC clear

Duties:

- The duties will entail live and recorded call listening, whilst screening for compliance and soft skills
- Side-by-side coaching will form part of the daily interventions and duties
- Assisting in audits, investigations and learning interventions
- Working closely with the training department in order to identify, assess and correct gaps in processes and learning
- Supporting call center agents across the business with the focus on risk management and continuous improvement

Benefits:

- Competitive salary packages with monthly incentives
- Pension
- Permanent employment after successful completion of the probation period

Candidates meeting the above requirements may submit CVs online. Note that candidates will only be contacted if the ad requirements are met. A telephonic screening will be conducted, once successful at screening level, a compulsory interview and integrity screening will be required. Do not miss this opportunity!

Job Type: Full-time

Salary: R8,000.00 /month + pension