Reception Administrator
Purpose
Receptionists are often the first person and sometimes the only person that people have contact with when getting in touch with an organisation and their initial judgments of the business are based on their experience with this individual.
A great receptionist is able to think fast, solve complications, and ensure that clients and customers feel that they’re in good hands.

The ideal candidate should possess ALL the below qualities:
Strong customer service orientation
Attention to detail
Ability to organize and plan
Reliable and stress tolerant
Assertive
Professional appearance
Good verbal communication skills
Time Management
Good Outlook skills

Main Job Tasks and Responsibilities
Systems

• Raising system tickets for cancelations and no-shows,
• Schedule appointments using meeting manager on behalf of general staff
• Sending session reminders via system
• Open client files
• Capture client information on system

Reception Management Areas
• Manage Spare Key Policy
• Manage I.T Equipment (Laptops, Projectors, Lan cables) at Reception
• Ensuring that the reception extension list and switchboard is updated continually
• Training Tea lady on Aurik calendar and daily scheduling

General Reception Duties

• Answer telephone, screen and direct calls
• Take and relay messages via email
• Provide information to callers
• Greet persons entering organization
• Direct persons to correct meeting room
• Deal with queries from the public and direct to correct Aurik staff member
• Have knowledge of staff movements in and out of organization
• Open files and prepare documents for printing etc.
• Receive and sort mail and deliveries
• Tidy and maintain the reception area
• Provide general administrative and clerical support

Education and Experience
• high school diploma generally required
• knowledge of administrative and clerical procedures
• knowledge of computers and relevant software applications
• knowledge of customer service principles and practices
• keyboard skills