Receptionist – Port Sheptstone – KZN
Salary: R6500.00 CTC Permanent
To Start: ASAP

Description: To manage all incoming calls in a professional telephonic manner.

Min Requirements:
• Matric / Grade 12 Non Negotiable
• Basic: MS Word, Excel, PowerPoint and Outlook
• Minimum 1 year switchboard experience.
• Reliable transport to and from work.
• Professional telephone manner.
• Ability to empathize with clients as well as a “thick skin”
• Previous experience in a similar role or contact centre environment.

Duties:
• General administrative duties.
• Housekeeping.
• Liaise with clients telephonically in a sensitive and efficient manner.
• Have all the Branches contact numbers handy for when clients ask for them.
• Monitor all transferred calls so that clients are not kept on hold for too long.
• Reporting all calls that frequently come back from the extensions so they can be dealt with immediately.
• Filing and imaging of all POD’s including client own documentation and account copies.
• Capture COD’s on web-cod.