Receptionist - Pennington Verfied

R 4500 per month Pennington, Kwazulu-Natal Pennington, Kwazulu-Natal more than 14 days ago 18-07-2014 4:01:41 PM
15-08-2014 4:01:41 PM
Introduction:An experienced Receptionist is needed for a Certified Top Employer (2014) for a hotel, overlooking a pristine pine forest and rolling sugar cane fields situated in the Natal Midlands. This quaint hamlet has a rich cultural heritage dating back to the early 1880’s,with warm interiors, rich wood finishes, large fireplaces and an inviting country pub, all add to the tranquil, yet festive ambiance of this beautiful country hotel.Minimum Requirements:Grade 12Hotel School Qualification AdvantageComputer LiterateOpera/Fidelio/Protel Advantage2 Years Experience as Hotel Receptionist5* experience beneficialJob Specifications:Ensure that guest queries and complaints are being dealt with in an efficient, prompt and courteous manner, thus achieving guest satisfactionEnsure that all guests are received and accommodated in an efficient and friendly mannerEnsure that all guest profiles are entered correctly on the system and are routed to the correct company.Ensure that you are well acquainted with the company’s Front Office procedures and adhere to these procedures at all times.Do a detailed handover with the next shift.Ensure all Wake-up calls are done.Prepare your workstation as per procedure.Deal with all Arrivals as per procedure.Ensure that the company’s VIP procedures are adhered to at all times.Handle luggage and customer property as per procedure.Ensure that all guest accounts are correct and ready on departureCarry out all internal Control ProceduresCarry out daily Key Checks as per procedure.Carry out daily Pit checks as per procedure, paying special attention to rates, credit limits, payment methods, confirmations and accuracy of guest’s details.Ensure that your cash-ups are being carried out according to the correct procedures.Ensure that the requirements of the Occupational Health and Safety Act are being adhere to.Ensure that you are familiar with the hotel’s evacuation procedures and participate in regular fire / evacuation drills.Deal with lost property as per procedureRun night audit as per procedureCarry out any other duties as may be required from time to time

Recruiter: HotelJobs