A well established BPO is looking for Customer Service Agents. The position available is for one of our biggest UK clients and is based in our Century City offices.

Key Responsibilities
• Provide a reliable and trustworthy customer service to one of UK’s largest energy provider.
• Identify and understand customer needs to consistently provide a high quality service.
• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
• Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
• Provide accurate information on products and services to clients to ensure consistency across the organisation.
• Promote and cross-sell the UK client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
• Operate customer related information systems to maintain and secure records.
• Contribute to the success of the team and the business by achieving personal targets.
• Adhere to the company and department standards, policies and procedures.

Qualifications and Experience
• Minimum requirement of at least a good Grade 11 pass (Maths and/or Maths literacy is essential)
• Minimum of 6 months customer service experience (Essential)

Competencies:
• Customer orientation
• Results Driven
• Quality focus
• Ability to work under pressure
• Ability to adapt to constant changes
• Ability to work in teams
• Conflict resolution
• Empathetic

Type of Position: Permanent Position, starting on the 03 July 2017
Office: Century City
Hours: Mondays to Fridays: 9 a.m. – 10 p.m. and Saturdays: 9am – 8pm. No Sundays or UK bank holidays.
Salary: Market related for medium to high skilled agent with the prospect to earn up to R3000 commission per month
Benefits: Affordable Medical Scheme (Optional)