Regional Field Technician - Sandton Verfied

R 20, 000-30, 000 per month Sandton, Gauteng Sandton, Gauteng more than 14 days ago 29-11-2016 11:29:16 AM
27-12-2016 11:29:16 AM
Regional Field Technician (Domestic Trade)
Experience in repairing domestic appliances (Washing machines, Fridges, ovens, stoves, dish washers etc.)

Essential requirements:
Driver’s license
Experience in repairing domestic appliances (washing machines, fridges, ovens, stoves, dish washers etc.)
Must have relevant qualifications
Matric Certificate

Personal Qualities
Accuracy - The desire and ability to produce, also under pressure, accurate work with minimal mistakes, to learn where mistakes are made to ensure they are not repeated.

Energy - Maintenance of high energy levels, capacity to drive hard for quality completion of all tasks.

Stress Tolerance - Stability of performance, maintenance of a friendly attitude and consistent high work standards under pressure situations

Initiative - Making an active effort to influence events rather than accepting them passively. A “do it now” style of operation, self-starter. Take ownership of situations and finalise them in a quality manner.

Communication - Effectiveness of expression, the ability to listen and understand and quickly build rapport through pro-active developments.

Decision-Making - Courage to make decisions based on understanding and conviction that it is the right thing to do. An open mind-set to sound suggestions.


Core Purpose of the Job
To accurately and in a professional manner resolve product problems on the first call-out to a the customer, allowing for no area of discrepancy in ensuring:

A full understanding for the nature of the defect has been gained and the technician is confident of his/her ability to diagnose faults on the model in question

Preparation for the call-out has been thoroughly undertaken and all options to carry out a first time repair have been investigated.

His/her confidence that the necessary tools and parts to successfully complete the task are available and at hand.

The technician has a full and comprehensive understanding for the value the customer places on their personal belongings and space, and undertakes each visit with the utmost professionalism and respect in creating and maintaining a courteous rapport with the customer.

Creating a professional image through his/her appearance the appearance of his/her vehicle and tools and the manner in which not only the repair is undertaken but also how the invoice is presented and payment collected.

Where feedback is required that the technician takes ownership of the situation, ensures prompt and decisive follow-up is undertaken.

Accept accountability for company assets used to assist you fulfilling your daily tasks.

Key Performance Area - First time repair ratio of 90%.

TASKS
Undertake thorough preparation for each job.
Constant up grading of product knowledge.
Availability of all necessary tools and equipment
Diagnostic ability to forecast correct parts based on description of fault.
All jobs issued are to be completed on-site.
A strong will not to leave the customer before the fault is rectified.

Key Performance Area - Production time sold – Target 147 Jobs completed in a month

TASKS
Minimise time spent on each job through advanced product knowledge.
Maximise available production time by careful route planning.
Reduce re-calls by maximising first time repairs.
Adopt an attitude of “time spent the first time is better than having to return”.
Ensure that the Basic Charge and labor time spent are charged out.

Key Performance Area - Van Stock control

TASKS
Accurately manage Van Stock with bin locations.
Ensure all spares used, are charged out on Job card.
Ensure that only system generated transfers are accepted to and from the main warehouse.
Accept accountability for Van Stock.
Perform regular cycle counting on Van Stock.

Key Performance Area - Customer satisfaction index.

TASKS
Personal appearance, vehicle and tools are of the highest standards and create an immediate good impression on the customer.
Personal conduct, workmanship and product knowledge leave an impression of professionalism and expertise with the customer.
Customer rapport and relationship building, ability to leave a very favorable impression


Key Performance Area - Administration and weekly reports.

TASKS
Accurate completion of job cards with all required information.
Collection of payment for each completed job.
Take ownership for jobs re-booked, any documentation and follow-up on any outstanding issues.
Submit weekly activity reports with all required information.
Scan and email completed job cards on a daily basis

Other Tasks (Delegated and monitored)

Regional Duties
Ensure that the region performs in terms of Customer Support, Finance and Sales (Spares and Accessories).
Provide mentorship for junior staff.
Provide analysis of regional requirements based on market changes.
Management of Stock in the region, Workshop and Car Stock.
Responsible for petty cash.
Must be able to make decisions that will be beneficial to the company and customer. Refer decision to Technical Operations Manager for approval before communicating to customer.
Manage the relationship between business partners, consumers and the company

Performance Criteria

Knowledge and Skills
Develop superior job skills through self-evaluation and personal development.
Self-manage all tasks taking responsibility for the outcome.
Keep fully abreast of latest the product developments and the ability to diagnose, repair and fully understand all function of products that are released to the market.

Quality Standards
Carry out all duties, tasks and instructions to the highest quality standards.
Maintain a “right the first time” work ethic.

Maintain highly organised work principles.
Develop and maintain a high regard and respect for customers and their belongings.

Internal Liaison and Communication
Provide friendly assistance and advice to internal colleagues while contributing to a spirit of team co-operation.

Monthly CTC is between R20, 000 & R30, 000 pm and includes provident fund and medical aid. CTC depends on experience and technical knowledge.

Please send an updated CV with all copies of qualifications and use the reference: Field Technician