Description
The incumbent is responsible for the management and execution of the overall business development, customer service and client retention strategies of the client, supervising the routine performance of the all staff and maximising the profitability of the region in line with budgeted targets.
Key Responsibility Areas

Sales and Revenue Targets
• BIPM Report: Monthly Evaluation over 3 month Period (per Quarter) to calculate a Period average (Jan = 2, Feb = 4, Mar = 3 Average = 3 final score = 95%-97.9%
Database Management
• Staff require to update and manage their Data Base information on a Weekly Basis. Sample >BIPM + Call Centre + Finance Define/Confirm Update Information Required > Address & Geo Coding, Contact Details.
Speed to Market
• Call Compliance: Monthly Evaluation over a 3 month Period. Staff are require to complete the minimum daily, weekly and monthly calls as stipulated in the Monthly Cyclical Brief. Monthly - 15th of the Month in Arrears
Training
• Training given to all clients on installations made. Different sets of training manuals for the different terminals need to be given to the merchants (online and batch terminals). Give training on the software and hardware of the terminals. Provide further assistance in effectively using the machine and let them practice on their own. Ensure Cashiers – basic training; supervisors – more detailed training is needed. Ensure Supervisor training – banking details need to be accurate and the supervisors need to know how to make payment when necessary. Ensure that there are shortcuts on the customer’s computers for easier access to the system. Monthly - 15th of the Month in Arrears.
Stock Management
• Maintain minimum stock levels of hardware and ensure stock is ordered timeously. Ordering and verifying of all stock received and ensuring that there is enough to meet daily needs. Monthly Stock take of hardware and ensure that all hardware stock received can be accounted for. Ensuring that stock schedules are submitted weekly and monthly. Keeping baskets updated.

Special Projects
• Produce a Portfolio of Evidence for all Special Projects. Quarterly Measured Assist with the implementation of process changes with the stock environment. Supervise the APN sim project ensuring all sites are allocated correctly and swopped accordingly. Consolidate weekly reports for all completed sites by CRC’s
None Core Functions:
• General Administration
• Keeping electronic and physical filing in check

Competencies

The incumbent displays the following competencies:
• Ability to organize
• Accountability
• Attention to detail
• Decision making ability
• Delegation
• Diversity
• Financial Acumen
• Flexibility
• Integrity
• Leadership ability
• Management ability
• Reliability
• Responsibility
• Self Confidence
• Self Management
• Stress Tolerance
• Taking Initiative
• Team work and collaboration
• Time Management Ability
• Understanding of business processes and systems

Skills/Requirements

• Business planning & execution
• Excellent written and verbal communications
• Good business acumen
• Good interpersonal skills
• Good organization skills
• High level Technical understanding
• Microsoft Office: Advanced Excel, Word and Power point skills
• Presentation skills
• Prioritizes workload and meets deadlines for a variety of marketing "deliverables"
• Problem solving skills
• Professional
• Results orientated
• Self-motivated and able to work as a member of a team
• Service orientated
• Strong analytical, technical and mathematical abilities
• Strong decision making ability


Education & Qualification
• Grade 12 with Matric certificate
• B Com plus relevant tertiary qualification
Experience
• 5+ years’ experience in Customer Relations/Client Management
• Management experience

Additional Skills and Experience

• Sound knowledge of business principles, financial management, marketing and sales
• Familiar with the purpose and composition of Service Level Agreements
• Demonstrates initiative with a results orientation, while exhibiting strong drive and leadership skills
• Detailed, orientated and able to handle multiple tasks at one time
• Keen project management skills with an ability to interact with and motivate others to succeed on several fronts simultaneously