Regional Tech Support Officer - Randburg Verfied

R 10000 per month Randburg, Gauteng Randburg, Gauteng more than 14 days ago 20-03-2017 9:25:36 AM
17-04-2017 9:25:36 AM
Regional Tech Support Officer
Area: Honeydew, Roodepoort
Salary: R10000 per month
Requirements:
Matric
Technical qualification
Min 3 years previous quality control experience
Good computer skills
Data Analytics - preferably experience using Tableau or Qlik

Purpose of the position:
This person is responsible for the last step in the process of the installation of the visual verifier (small camera). The technicians send through pics after the installation and he needs to confirm that all is working and all is done as per the installation requirement of the client.
This job will sometime require the person to work a little later than the normal 17h00 as the technicians sometimes struggle with an installation. He will however have access after hours with a laptop and a dongle.

Job Description
• Planning and coordinating testing off and checking quality control of new installations and maintenance done in the field by Technicians;
• Configuring new and altered systems on Visual Monitor and Visual Messenger;
• Talking to clients and users of systems to determine the nature of problems and to assign/allocate the appropriate Technician to perform corrective actions;
• Telephonically assisting Technicians in the field during on-site maintenance and new installations;
• Responding to problems reported via email or directly on Ticket Management System and maintaining the status of the tickets;
• Investigating, diagnosing and solving problems experienced on systems;
• Preparing (including Firmware downloads) and checking Visual Verifier systems and peripherals are operating correctly prior to sending it into the field for installation;
• Maintaining the database integrity of all installed systems;
• Perform on-call standby telephonic support;
• Working with the Regional Manager you are assigned to on the scheduling of Technicians for new project roll-outs to ensure that there are no overlaps in schedules for Technicians;

Recruiter: PCSES