Italian Customer Service - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 21-06-2018 1:25:27 PM
16-08-2018 1:25:27 PM
Our client, in Cape Town, has a very exciting positions for Italian speaking Customer Service Host for a growing e-commerce/ Online Gambling company.

Salary: Up to R 17 500 + 10% shift allowance + R 6 250 quarterly bonus + 1 free meal per day + free gym membership + free massage once per month + free return ticket back home to the value of R 12 000

Shift: 24/7 rotational shifts

Our client is an international company with offices in London, Cape Town and Malta.

London will be your first stop where you will complete your workout and will start working while their immigration team processes your work visa application for Cape Town.

Requirements:

Have Italian as home language
Be in a possession of a degree or a diploma
Be a self-starter, self-motivated & goal orientated
Be able to work independently yet be a team player
Be an analytical thinker with problem solving ability
Be deadline driven and goal orientated
Be able to meet deadlines in a highly dynamic environment
Be able to handle confidential and personal matters
Be fully computer literate and have accurate typing skills
Job description:

Responding to customer queries by telephone, email and online chats in Italian language
Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
Processing pertinent information into relevant databases
Customer relationship
Problem solving tasks during shift
Handling and taking full responsibility for customer related queries
Make outgoing calls and execute outbound campaigns to Identified customers, eg welcome calls, failed purchases, etc.
Excellent time management and adherence to schedule
Performing additional tasks given by managers / shift supervisors as required

Why you should apply?

Full relocation assistance is provided by covering the cost of your flights, accommodation and shuttle service from the airport.
You will be accommodated in fully furnished apartment with easy access to the office and public transport.Our clients London office has a welcoming vibe and friendly employees, with onsite coffee bar, free taxi home between 10 pm - 7 am, Friday bar and fruit is deliver twice a week for your wellbeing.
Once your visa has been processed and the time comes for you to relocate to Cape Town, once again relocation assistance is provided by covering flights, shuttle service from the airport and 3 months of free accommodation.
Our clients Cape Town office therefore offers many perks: such as a free meal daily, free access to our gym, awesome coffee from our coffee bar onsite and Friday bar.